Warning About Good Deal Hosting

When you get a domain it is very important to choose the right webhost. I have one. Here in France. Recently, there was a script I couldn’t get to work there, and the programmer recommended his webhost. The webhost, Good Deal Hosting, promised a 30 days trial period, so I thought: What is there to loose?

Actually, a Good Deal!

For one thing the script didn’t work there either, but it took a while, before the programmer figured out how to make the script work, and then it worked on my old server too.

Anyway, the domain, I moved to Good Deal Hosting, had been working as it should for years. Now, certain very important things didn’t work. One thing was the 404 page, and the other was a contact formular. The site couldn’t function without the 404 page, and it surely wasn’t satisfying that people couldn’t even contact me or send a link to a friend trough my form.

So I created two tickets with these problems.

One of the answers from the staff was that they would log into cPanel and take a look.

After they’ve done that apparently they decided this was a satisfying answer, so they closed the tickets.

My problems had not been solved.

I didn’t know the tickets had been closed. Unlike all other ticket systems, this one didn’t send out any message to inform the client that the ticket had been closed.

When I found out, I decided to cancel my account. I moved everything back, and informed Good Deal Hosting about my decission. Of course I expected a refund since their policy was a 30 day trial periode, but no!

After a good deal of discussion, and another closed ticket, they finally informed me that their policy was 14 days (now!) and they didn’t want to refund my $40, because I’ve asked too late.

Not so Good Deal Hosting with new policy
Not so Good Deal Hosting with new policy

So I advice you to never, never use Good Deal Hosting, unless you want a good deal of unsolved problems, and a good deal of closed tickets, and a good deal of arguments.

Certainly, the client is not king with that hosting company.

BTW – if you look at the title bar in your browser, when you visit Good Deal Hosting, you can see the name Splash Hosting. And Splash Hosting still has a 30 days trial. Funny, isn’t it?

Look at the title bar - it says Splash Hosting
Look at the title bar – it says Splash Hosting

Splash Hosting - still with 30 days trial
Splash Hosting – still with 30 days trial

Do you remark any resemblance between the looks of Good Deal Hosting and Splash Hosting? Besides the name in the title bar?

Click here to add a comment

Leave a comment:

Password Reset
Please enter your e-mail address. You will receive a new password via e-mail.